Software Support Specialist

Essential Duties and Responsibilities:

• Rece­ive inbo­und sup­port calls / ema­ils and iden­ti­fy the level of sup­port needed
• Reso­lve end user issu­es by cla­ri­fy­ing the softwa­re pro­blem; deter­mi­ning the cau­se of the pro­blem; iden­ti­fy and expla­in the best solu­tion to solve the issue; expe­di­ting the
  softwa­re cor­rec­tion or end user adju­st­ments; fol­low up to ensu­re reso­lu­tion for end user
• Pro­vi­de assi­stan­ce in softwa­re setup
• Test and tro­uble­sho­ot new softwa­re releases
• Fle­xi­bi­li­ty to work with peers across mul­ti­ple time zones

Skills and Experience required:

• Mini­mum of 1 year expe­rien­ce tro­uble­sho­oting softwa­re problems
• Expe­rien­ce with Micro­soft tech­no­lo­gies, inc­lu­ding Win­dows 7, Win­dows 10, Win­dows Server 2008 / 2012, Acti­ve Directory
• Excel­lent ver­bal, inter­per­so­nal and writ­ten com­mu­ni­ca­tion skills
• Expe­rien­ce with network con­fi­gu­ring, moni­to­ring, tro­uble­sho­oting and using dia­gno­stic sys­tems and tools
• Excel­lent ver­bal, inter­per­so­nal and writ­ten com­mu­ni­ca­tion skills
• Must have time mana­ge­ment skills and the abi­li­ty to balan­ce mul­ti­ple assi­gn­ments and deadli­nes in a fast-paced envi­ron­ment, abi­li­ty to work witho­ut direct super­vi­sion, a self-
  star­ter to learn when the pace slows down
• Excel­lent ana­ly­ti­cal skills – inve­sti­ga­ting softwa­re pro­blems, reading log files, reco­gni­zing pat­terns and loca­ting abnor­mal behaviors
• Excel­lent pro­blem solving skills, inc­lu­ding the abi­li­ty to eli­cit valu­able infor­ma­tion on tech­ni­cal pro­blems from non-tech­ni­cal users to reso­lve the­ir problems
• Very strong atten­tion to details
• Enthu­siasm, pas­sion for team wor­king and a ‘can do’ attitude

Nice to have:

• Expe­rien­ce with ATM / finan­cial pro­to­cols and spe­ci­fi­ca­tions – XFS, 91x etc.
• Expe­rien­ce with ATM / finan­cial appli­ca­tions and hardware

INEX USA is an equal opportunity employer