IT Support Technician

Essential Duties and Responsibilities:

• Pro­vi­de day-to-day tech­ni­cal sup­port to employ­ees and custo­mers for inter­nal sys­tems har­dwa­re and software
• Test and tro­uble­sho­ot softwa­re problems
• Dia­gno­se, con­fi­gu­re and tro­uble­sho­ot har­dwa­re and softwa­re integration
• Install, con­fi­gu­re, and tro­uble­sho­ot lap­tops, desk­top sys­tems, and workstations
• Main­ta­in sys­tem network and softwa­re dra­wings and deta­iled documentation
• Deli­ve­ry and pic­kup from custo­mers as needed
• Fle­xi­bi­li­ty to work with peers across mul­ti­ple time zones

Skills and Experience required:

• Mini­mum of 1 year expe­rien­ce tro­uble­sho­oting IT har­dwa­re and softwa­re problems
• Expe­rien­ce with Micro­soft tech­no­lo­gies, inc­lu­ding Win­dows XP, Win­dows 7, Win­dows Server 2008 / 2012, Acti­ve Directory
• Must have Expe­rien­ce sup­por­ting Micro­soft Windows:

Modi­fy­ing regi­stry settings
Instal­ling and con­fi­gu­ring devi­ces con­nec­ted thro­ugh USB and serial ports
Abi­li­ty to ana­ly­ze Win­dows Event Log

• Expe­rien­ce with network con­fi­gu­ring, moni­to­ring, tro­uble­sho­oting and using dia­gno­stic sys­tems and tools
• Excel­lent ver­bal, inter­per­so­nal and writ­ten com­mu­ni­ca­tion skills
• Must have time mana­ge­ment skills and the abi­li­ty to balan­ce mul­ti­ple assi­gn­ments and deadli­nes in a fast-paced envi­ron­ment, abi­li­ty to work witho­ut direct super­vi­sion, a self-
  star­ter to learn when the pace slows down
• Must have the abi­li­ty to read and deci­pher wiring sche­ma­tics and the abi­li­ty to sol­der and ter­mi­na­te Cat5 and serial cable ends
• Excel­lent ana­ly­ti­cal skills – inve­sti­ga­ting softwa­re pro­blems, reading log files, reco­gni­zing pat­terns and loca­ting abnor­mal behaviors
• Excel­lent pro­blem solving skills, inc­lu­ding the abi­li­ty to eli­cit valu­able infor­ma­tion on tech­ni­cal pro­blems from non-tech­ni­cal users to reso­lve the­ir problems
• Very strong atten­tion to details
• Enthu­siasm, pas­sion for team wor­king and a ‘can do’ attitude

Nice to have:

• Expe­rien­ce with ATM / finan­cial pro­to­cols and spe­ci­fi­ca­tions – XFS, 91x etc.
• Expe­rien­ce with ATM / finan­cial appli­ca­tions and hardware

INEX USA is an equal opportunity employer