Database Support Specialist

Essential Duties and Responsibilities:

• Pro­vi­de assi­stan­ce inda­ta­ba­se setup for new and exi­sting customers
• Rece­ive inbo­und sup­port calls / ema­ils and iden­ti­fy the level of sup­port needed
• Reso­lve end user issu­es by cla­ri­fy­ing the data­ba­se pro­blem; deter­mi­ning the cau­se of the pro­blem; iden­ti­fy and expla­in the best solu­tion to solve the issue; expe­di­ting the
  data­ba­se and softwa­re cor­rec­tion or end user adju­st­ments; fol­low up to ensu­re reso­lu­tion for end user
• Test and tro­uble­sho­ot new softwa­re releases
• Fle­xi­bi­li­ty to work with peers across mul­ti­ple time zones

Skills and Experience required:

• Solid know­led­ge of data­ba­se the­ory and design
• Expe­rien­ce with Micro­soft SQL Server
• Expe­rien­ce with struc­tu­red query language
• Expe­rien­ce with routi­ne main­te­nan­ce, reco­ve­ry and failo­ver han­dling of a database
• Expe­rien­ce with network con­fi­gu­ring, moni­to­ring, tro­uble­sho­oting and using dia­gno­stic sys­tems and tools
• Excel­lent ver­bal, inter­per­so­nal and writ­ten com­mu­ni­ca­tion skills
• Must have time mana­ge­ment skills and the abi­li­ty to balan­ce mul­ti­ple assi­gn­ments and deadli­nes in a fast-paced envi­ron­ment, abi­li­ty to work witho­ut direct super­vi­sion, a self-
  star­ter to learn when the pace slows down
• Excel­lent pro­blem solving skills, inc­lu­ding the abi­li­ty to eli­cit valu­able infor­ma­tion on tech­ni­cal pro­blems from non-tech­ni­cal users to reso­lve the­ir problems
• Very strong atten­tion to details
• Enthu­siasm, pas­sion for team wor­king and a ‘can do’ attitude

INEX USA is an equal opportunity employer